Privacy
Policy
Meshkati Enterprise Limited (Restaurants) takes the issue of
safeguarding your privacy seriously. Our privacy policy (“Privacy Policy”)
describes what information we collect from guests and the way in which Meshkati
Enterprise Limited (Restaurants) uses this information to better serve the
needs of our guests.
What
is Personal Information?
The term “Personal Information” refers to information about you as an
individual, such as your name, address, age, gender, image and credit card
information.
What
is the purpose of this Privacy Notice?
Your ‘personal data’ or ‘personal information’ is any piece of
information that would allow us to identify you as an individual. The
processing of personal data is governed by the EU General Data Protection
Regulation (the “GDPR”) and national laws that supplement the GDPR in each
European Economic Area (EEA) country.
We take your privacy very seriously, and this document sets out what
personal information we collect from you, how we intend to use it and what your
rights in respect of that information are.
Who
controls your personal information, and how do you get in touch?
The controller of your personal information is Meshkati Enterprise
Limited (Restaurants) Ltd (“we”, “us”, “our”). Should you have any query in
respect of your personal information, you can contact us at the following:
Data controller
Meshkati Enterprise Limited (Restaurants) Ltd
Address
205-209 Kennington Lane London, SE11 5QS
020 7735 0302
Email
amicilondon@gmail.com
You also have the right to lodge a complaint with our supervisory authority,
the Information Commissioner’s Office, which can be contacted at the following:
Supervisory Authority
UK Information Commissioner Website
Address
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Telephone
0303 123 1113
Email
https://ico.org.uk/global/contact-us/email/
Why
is Personal Information Collected?
1.
To Support Customer Service
Your Personal Information is collected to assist us in making your reservation
and providing the services you request at the restaurant, by keeping
information related to your meal with us we can ensure that we can tailor our
service to your need such as: special occasions, preferences, allergies…
2.
To Keep Our Guests Informed
We may use the Personal Information you provide to send you newsletters
regarding special events or news related to Meshkati Enterprise Limited and to
advise you of promotions or to inform you of offers or other information that
may be of interest to you.
How
is Personal Information Collected?
1.On
Our Web Site
A.
Initially Upon Contact With Our Web Site
When you visit our web site www.amici-london.com you are initially given a
“cookie”, and your computer is assigned an ID number. A cookie is a commonly
used piece of software that tracks an individual user’s preferences, and is
capable of enhancing your visit to the site. Cookies allow us to provide a
customized experience without the visitor having to remind us of his or her
preferences each time she or he visits our site. We do not share your activity
on our website with other third parties, nor do we collect information
from other websites you may visit. By not blocking the use of cookies, you will
be deemed to have consented to the use of such a cookie by Meshkati Enterprise
Limited (Restaurants) Ltd.
We also use cookies to collect and maintain aggregate web site data (such as
the number of visitors to a particular site), which helps us see which areas
are popular with our users and which are not. Among other things, this helps us
improve and update the site, based on such data as total number of visitors and
pages viewed.
If you do not want to accept cookies, you can block them by adjusting the
settings on your Internet browser. Visitors should understand, however, that
rejecting cookies will affect your ability to benefit from the conveniences
afforded by the use of cookies. Please note that because this is a setting on your
browser, this adjustment may also block cookies for any website you visit.
B.
While Browsing Our Web Site and Mobile App
If you wish, you may submit your e-mail address in order to be placed on a
subscription list or to receive other information about our products and
services. You will be placed on a subscription list only when you indicate your
desire to be included. In deciding whether or not to join such lists, please
note that they are only used for internal purposes and we do not sell or rent
our subscription lists to anyone. In the event you choose to join one of our
subscription lists, you may ask to be removed from the list at any time. You
will always have the ability to accept or decline any form of communication
from Meshkati Enterprise Limited.
C.
Making a Purchase on Our Web Site
When making a purchase, such as a gift card, you will be asked to complete a
form that includes your contact information and payment information. The form
is secure (see below). When the form is complete, your credit card number will
be verified using a checking sequence, and once this is confirmed we authorize
payment for the amount shown on your order form. Once your transaction is
confirmed you will see a ‘Thank You’ screen, and if you requested an e-mail
confirmation it will be sent within a few moments. Again, due to the personal
nature of the information you provide when making a purchase through our web
site, the form is secure, such that your credit card number is protected with
encryption technology. Purchasing transactions are assisted by third party
processors in the United Kingdom who are required by contract with us to
protect the privacy of your Personal Information.
2.
When Making a Reservation
A.
On Our Web Site
We collect your personal information directly from you, when you
complete the reservation form on our website, or email and telephone.
-Your name;
– Your email address;
– Your telephone number;
– Information about dietary requirements;
– in some cases Your payment information.
How
is your personal information protected?
We maintain strong physical, electronic and procedural safeguards to
protect the confidentiality, integrity and availability of your personal
information. In particular, we have taken appropriate security measures against
illegal and/or unauthorised access to your personal information, and against
the accidental loss of, or damage to, it.
Do
we share your personal information with anyone?
Our email solution provider and our booking system provider will have
access to your personal information. This is necessary for us to operate our
booking system and to provide you with a booking confirmation and an electronic
receipt.
We may also need to share your personal information with the following
in limited circumstances:
– IT security providers;
– Insurers;
– External advisors (for example solicitors or auditors); and
– Public authorities or law enforcement.
Any time we provide access to your personal information to someone else,
we will ensure that it is adequately secured to protect your privacy.
How
long do we keep your personal information?
The information that we collected for the purpose of processing your
booking will be kept for a period of six (6) years following the date of the
booking. We need to retain it for business records, and in case of a dispute
relating to the booking.
Your payment information will be kept for a period of two (2) years
following the date of the payment. We need to retain it as instructed by our
payments processor, and in the event of a dispute relating to your payment.
We may sometimes need to keep a copy of your personal information for a
longer period, for example in the event of a dispute, to investigate a data
breach or to comply with legal requirements. We will never keep your personal
information for longer than necessary.
In all cases, your personal information will be securely destroyed once
the retention periods described above expire.
What
are your rights in respect of your personal information?
You have rights in respect of the personal information we hold on you,
including the right to ask us to:
– inform you
on how we collect and use it (this Privacy Notice is designed to do that);
– provide you access to the information we hold
on you;
– rectify it if
you believe that it is incorrect;
– delete it
(only to the extent we rely on your consent to use it);
– provide you with a copy of any information we hold
on you; and
– stop
processing or using it temporarily (to the extent it is practical for us to do so).
Should you want to exercise any of those rights, please contact us
at amicilondon@gmail.com
Will
we do anything else with your information in the future?
We may also associate your personal information for operational purposes
allowing us to deliver tailored service to our guests.
Consent
Where consent is used to process your data, you have the right to
withdraw your consent at any time and ask us to stop processing your data.
We will tell you about the implications of doing this and follow your
wishes as required.
Changes
to this Privacy Notice
We may need to make changes to this Privacy Notice in the future (for
example, to comply with new legal requirements).
Where that is the case, we will provide you with a revised Privacy
Notice on our website, which you will be able to access in the same way you
accessed this version.
*This
Privacy Notice was last updated on [07/07/2023]
CCTV
Privacy Notice
What
information do we collect about you?
We record and store CCTV footage in and around the restaurant, for the
purpose of ensuring your safety and that of our other guests and our staff, as
well as to detect and prevent crime.
You may be personally identified on such footage for the duration of
your visit to our premises (for example, your face may be visible on stored
footage).
How
do we collect your personal information?
Your personal information is collected automatically by the operation of
our network of security cameras.
What
if you do not want to provide your personal information?
We need to collect CCTV footage for security purposes. Should you
express the wish to not appear on CCTV footage, we will need to deny you access
to our restaurants.
How
is your personal information protected?
We maintain strong physical, electronic and procedural safeguards to
protect the confidentiality, integrity and availability of your personal
information. We have taken appropriate security measures against illegal and/or
unauthorised access to your personal information, and against the accidental
loss of, or damage to, it.
Do
we share your personal information with anyone?
We may also need to share your personal information with the following
in limited circumstances:
– IT security providers;
– Insurers;
– External advisors (for example solicitors or auditors); and
– Public authorities or law enforcement.
Any time we provide access to your personal information to someone else,
we will ensure that it is adequately secured to protect your privacy.
How
long do we keep your personal information?
The CCTV and footage will be retained for a period of 30 days from the
date it is recorded. We need to retain this footage in case we have to refer to
it at a later date (for example, to investigate a crime that occurred on our
premises).
All CCTV operations are conducted in line with the recommendations from
the Information Commissioner’s Office (ICO) in its CCTV code of practice, and
in compliance with the Protection of Freedoms Act 2012.
We may sometimes need to keep a copy of your personal information for a
longer period, for example in the event of an incident, to investigate a data
breach or to comply with legal requirements. We will never keep your personal
information for longer than necessary.
In all cases, your personal information will be securely destroyed once
the retention periods described above expire.
